Return & Refund Policy

At Cherry Home Appliances, we are committed to providing high-quality products and ensuring customer satisfaction. However, we understand that there may be circumstances where a return or refund is necessary. Below are the terms and conditions of our return and refund policy:

1. Eligibility for Returns

We accept returns under the following conditions:

Product Not as Described:

The product received is significantly different from the pictures or descriptions provided on our official website.
Non-Functional Product:

The product does not function or operate as intended upon receipt.
Performance Issues:

The product’s performance does not align with the specifications or promises made in the product description.
Damaged Product:

The product arrives damaged due to mishandling during transit.

2. Non-Eligibility for Returns

The following scenarios are not eligible for returns:

Change of Mind:

We do not accept returns if you change your mind about the purchase after receiving the product.
Damage Due to Customer Negligence:

Products damaged due to improper use, mishandling, or unauthorized repairs are not eligible for returns.

3. Return Process

Step 1: Notify Us
Report the issue within 7 days of receiving the product by contacting us via:
Email: aftersales@cha.com.pk
WhatsApp: 03000502011
Provide the following details:
Order number
Description of the issue
Photos/videos of the product and the issue
Step 2: Assessment
Our team will review your request to determine eligibility based on the conditions mentioned above.
You will receive a response within 2 business days after submitting your request.
Step 3: Return Approval
If approved, you will receive instructions on how to return the product.
Products must be returned in their original packaging, including all accessories, manuals, and proof of purchase.
Step 4: Replacement or Refund
After receiving and inspecting the returned product, we will proceed with one of the following:
Replacement: Dispatch a new product if stock is available.
Refund: Refund the amount via your original payment method. Refunds will be processed within 7-10 business days.

4. Additional Guidelines

Return Shipping Costs:

If the issue is due to a fault from our side (e.g., defective or damaged product), Cherry Home Appliances will bear the return shipping cost.
If the return is deemed ineligible upon inspection, the customer will be responsible for any shipping costs incurred.
Packaging Requirements:

Ensure the product is securely packed to prevent further damage during transit.
Inspection and Decision:

All returns are subject to inspection before approval for a replacement or refund.

We reserve the right to refuse returns that do not meet the above criteria. Items purchased during a sale or promotional period may be subject to different return conditions. Cherry Home Appliances reserves the right to update or modify this return and refund policy at any time without prior notice.

5. Contact Us

For any questions or concerns about our return policy, feel free to reach out:

UAN: 0304 111 66 11
WhatsApp: 03000502011
Email: aftersales@cha.com.pk
Website: cherryhomeappliances.com